Last updated: June 14, 2026
Discord Members collects, receives, stores, and uses information needed to install, operate, secure, and support the app.
We may collect and store:
Shopify shop and app data, such as shop domain, installation state, basic shop metadata, and app session data
Merchant-created app configuration, such as Discord server or guild settings, role mappings, product access rules, discount rules, offer settings, purchase reward rules, and related app settings
Customer and member linkage data needed to operate role-based benefits, such as Shopify customer identifiers, Discord user identifiers, Discord usernames, connection status, cached Discord role IDs, and related customer metafield sync state
Offer, claim, and reward records, such as issued coupon records, claim history, and purchase reward processing records
If a merchant uses Purchase Rewards, Shopify order webhook data needed to evaluate reward rules, such as order identifiers, customer identifiers, and purchased product identifiers. Shopify webhook payloads may include additional order-related fields, but the app is designed to use and store only the limited information needed to evaluate merchant-configured reward rules and grant configured rewards.
Billing subscription data received from Shopify, such as plan name or key, subscription status, subscription ID, price, currency, test mode, and current period end
Technical logs and merchant-provided support information, such as issue descriptions and screenshots
Discord Members is not designed to collect or store payment card numbers. Billing is handled through Shopify where applicable.
For app functionality, Discord Members is designed to use limited identifiers rather than customer names, addresses, phone numbers, or payment details. If a merchant includes personal information in support messages or screenshots, we use it only to provide support.
We use information to:
Provide and operate the app
Connect Shopify customers with Discord accounts
Evaluate and apply merchant-configured product access, discounts, offers, and purchase rewards
Sync relevant app state with Shopify and Discord
Grant reward roles when merchants enable Purchase Rewards
Provide support, troubleshoot issues, maintain security, and prevent abuse
Determine feature eligibility based on billing state confirmed by Shopify and the app backend
Comply with legal, platform, and operational requirements
We do not sell merchant data or customer/member data.
We may share information only when needed to operate the app, including with:
Shopify, for app installation, billing, webhooks, customer metafields, and platform integration
Discord APIs and related integration services used to connect accounts, read role membership, or grant reward roles
Infrastructure and service providers used to host, secure, monitor, or support the app
Legal or regulatory authorities when required by law
We keep information only as long as needed to provide the app, support merchants, maintain security, and meet legal or operational requirements.
We also respond to Shopify-required compliance and deletion webhooks. Merchants may contact us with privacy or deletion questions.
We use reasonable technical and organizational measures to protect information, but no online service can guarantee complete security.
For privacy questions, deletion requests, support questions, app review questions, or security-related inquiries, contact:
support@rabbylabs.com